‘Some problems need a human’: Founder's viral post on AI support failing at airport strikes a chord online

Mar 11, 2026 - 03:45
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‘Some problems need a human’: Founder's viral post on AI support failing at airport strikes a chord online
Swapnil Srivastav's tweet detailing a frustrating experience with Akasa Air's AI customer support garnered significant attention. Users expressed concerns over AI's limitations in urgent situations, advocating for human interaction when resolving customer issues.

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