Flight delayed or baggage lost? AI-upgraded AirSewa portal promises faster resolution for your complaints

Jun 17, 2026 - 23:15
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Flight delayed or baggage lost? AI-upgraded AirSewa portal promises faster resolution for your complaints
The Ministry of Civil Aviation is enhancing the AirSewa portal and introducing AI to improve the Passenger Assistance Control Room (PACR) for quicker resolution of passenger complaints. PACR recorded 98% resolution rate for over 73,000 grievances since its establishment in December 2025.

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